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Shipping & Returns

Returning or exchanging items
You have 30 days from the date of shipment to return an item for an exchange or a refund. Please note you have 14 days to exchange or return discounted items or items for sale.

articles to lose
A product will only be accepted for exchange or refund if you return unworn, undamaged and in new condition. All piercing is sent in clear plastic bags and sealed with tamper-proof label, which allows customers to view items and still make use of our fantastic return policy, however, we will not exchange or refund any body piercing element if we believe that the sealed packaging has been opened or tampered with. This does not affect your statutory rights.

If an item has been etched we are not able to offer an exchange or provide a full refund. We do, however, offer a refund of 50%.

What should I do if I lost my invoice?
Do not worry if you lose the invoice is still possible to return your article. Package up the item you want to come back and fill in your details and your order number (this can be found on our e-mail or looking at the Order History in your online account) and let us know what you would like to exchange or refund.

How long it takes to process a return?
Of receipt of your package we aim to process returns as quickly as possible - usually within 48 hours. At busy times of the year, please allow up to seven business days for your return to be processed.

Can I exchange for a more expensive item?
Yes, if the replacement item is more expensive that the returned item we will contact you for payment of the difference.

What happens if the item you want in return is exhausted?
If we do not have the item you want in return in action, you will be contacted by our customer service team within 30 days and offered an alternative product or full refund.

How long I have to wait for a refund?
We will process the refund as soon as possible usually within 48 hours of receipt. We will send you an email to let you know that we have received the item and 'examined. A refund will normally be about five to seven business days to appear in your account, but this can also depend on your bank.

My item is defective and I want to return it.
Goods are classified as faulty if they are received damaged, or where there is a manufacturing defect within 30 days of purchase. Please note that items that are damaged due to wear and tear are not considered to be faulty. If you feel your item is defective, contact us who can advise you on how to return the item for repair / replacement

if returned within the warranty period.
Cancellation or modification of an order
Please check and place your orders carefully because we are not able to make changes once we have received.

If you want to add products to your order you should place a new order.
If you need to change the delivery details, remove items from your order or cancel your order, please contact our Customer Services team between 8: 30-05: 30, Monday to Friday (except public holidays) < br />
Regulation of consumer contracts in 2013
This legislation has the following cancellation rights when you buy online or by phone: You have the right to terminate the contract on the condition that you exercise your right no more than 14 days after the day on which you receive the goods or services.
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